Returns & Refunds Policy

We hope you love your order, but if not, you can return it back to our store within 28 days of delivery.
We do not accept returns outside of the 28 day period unless faulty and under warranty.

• You have 14 days to notify us if you want to return items bought online. 
• You then have a further 14 days (from the day you notify us) to return your items via your chosen method.
• Customers are responsible for the postage/courier costs of returning unwanted items to us unless goods are faulty or damaged.
• Any returned items must be in new, unused condition, with labels attached and in the original packaging.

If your items arrive back with us within the 28 day period we’ll process a full refund back to your original payment method. Once received, we will let you know and process your refund within 5 working days for card transactions and straight away for credit accounts.

Your Refund

Refunds will be made to the payment method originally used.

How to return your order

If you would like to make a return then please contact us with your order number, full name and details of the items(s) being returned. This helps our team process your return as quickly as possible.

We strongly recommend using a tracked service and keeping your proof of postage until your return has been received and processed, as items remain the customer’s responsibility until safely delivered back to our warehouse. Please ensure items are securely packaged and returned in their original condition with tags and packaging intact where possible.

Returns Address
Thos. D Ladd & Son,
Clynderwen,
Pembrokeshire,
Wales,
SA66 7NQ.

Cancellations / Refunds

If an order needs to be cancelled, please contact us immediately. If we are unable to fulfil an order due to stock availability we will contact you with an alternative or you may request to cancel the order.